Effective Date: March 2025
Welcome to the official website of Shoepads and Insoles Kenya (referred to as "we," "our," or "us"). These Terms and Conditions govern your use of our website and services. By accessing or using our website, you agree to be bound by these terms.
1. Acceptance of Terms
By using our website, you confirm that you have read, understood, and agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.
2. Use of Our Website
- You must be at least 18 years old or have parental consent to use our services.
- You agree not to misuse our website or engage in illegal activities.
- We reserve the right to restrict access to our website if you violate these terms.
3. Products and Services
- Product descriptions, prices, and availability are subject to change without notice.
- We strive to ensure product information is accurate, but errors may occur. If a product is incorrectly priced, we reserve the right to cancel your order.
4. Orders and Payments
- Orders are confirmed upon successful payment.
- Payment must be made through the methods provided on our website.
- We are not responsible for delays caused by third-party payment processors.
5. Return and Exchange Policy
- Exchanges are accepted within 5 days of purchase.
- Products must be in their original condition and packaging.
- No cash refunds are offered.
6. Shipping and Delivery
- We provide delivery options with timelines depending on your location.
- Delivery fees apply based on the delivery address.
7. Intellectual Property
All content on our website, including logos, images, text, and graphics, is our property and is protected by copyright laws. Unauthorized use of any content is strictly prohibited.
8. Limitation of Liability
We are not responsible for indirect, incidental, or consequential damages arising from the use of our website or services.
9. Changes to Terms
We reserve the right to update or modify these Terms and Conditions at any time. Continued use of our website after changes are posted constitutes your acceptance of the revised terms.
10. Contact Us
For any inquiries or clarifications regarding these Terms and Conditions, please contact us:
